Yesterday I gave a training together with Guido Dulos for Menzis. With the training we aimed to improve visibility of the test team. it was a nice event, also for us as trainers. Due to the high interactivity of the training, with this training it is hard to predict the outcome. So we have to be flexible and adaptive all throughout the day. Great fun.
During the training we addressed the following topics:
What is visibility? How visible are you as a professional? Are you aware of differences between what you think you show and what others perceive? We dealt with this topic on an individual as well as on department level. We discussed the comfort-model, and the need for grip. The value-chain that can be used to deliver output that makes a difference, has value and is therefore visible. But, we learned that in order to produce valuable and visible output, we often rely on others as well. We need input from other departments, e.g. BA, the user organization, development, product managers, etc. Are we aware of how we want them to help us? Often we see that the request we make upon others are made implicitly. In a dialog we can explain why their input is important to us and the organization. The training focused on how to get commitment with the Jos Burgers Change Stack and addressed how testers can facilitate their stakeholders.
During the training we use visualization-methods like: kanban board, mind mapping, brown paper, contact-graphs, gallery session, wish-lists.
The training was concluded with making a practical action list. Each of the defined actions that will help the test organization to make itself more visible have been addressed and assigned to a team member. We from Valori were very pleased with the commitment from the management team who decided to put the actions on the MT agenda.