In one of my more recent blogs and column I refered to the model by professor Kano.
I believe it can provide a good basis for an efficient test strategy and maybe drive risk analysis. I found two nice video explaining how the model works.
- http://www.kanomodel.com/media/public/flash/kanotutorial/main.swf
- http://www.shmula.com/customer-experience-kano-basics-and-shiny-objects/2208/
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